Provisioning a digital elumo pass via multi-factor authentication

The elumo digital pass allows users to access spaces using their mobile device via Apple Wallet or Google Wallet. This guide outlines the web-based authentication journey that enables users to receive and activate their digital pass securely.

Overview of the Journey

The provisioning process is initiated when a user is invited to receive their digital pass via a QR code or URL. The journey includes authentication via either email or SMS.

Step-by-Step Process

1. Scan the QR Code

   • The Operator provides a QR code or URL (issued via email or printed) for the user to scan.

   • Scanning the QR code/using the link launches the elumo digital pass provisioning flow in the user’s browser.
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2. Enter Mobile Number

   • The user is prompted to enter their registered email address mobile number to begin the authentication process.
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   • The system checks if the provided details exist in the database:

     • ✅ If valid: proceed to OTP verification.

     • ❌ If not found: an error message is displayed, and the user is prompted to try again or contact support.

   • Tip: If the user details are not recognised, make sure the profile information is up to date.
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3. Receive Authentication link or code
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   Depending on the selected authentication method:

   • Email: The user receives a secure email containing a temporary add to wallet link or OTP.

   • SMS: The user receives an SMS containing a secure temporary link or OTP.

   
   This directs the user to the elumo pass provisioning page.
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4. Add to Wallet

   • The user follows the steps to add the pass to their device.

   • If no credentials previously exist against the user, new credentials are generated and assigned to the pass

   • If credentials already exist (e.g. from a physical access card), the digital pass will use the same credentials.

Requirements for Successful Provisioning

• The user must have a valid email address/mobile number stored in their CRM.

• The entered contact details much match those on the user's profile.

• The user must be synced to the elumo Platform.