The elumo digital pass allows users to access spaces using their mobile device via Apple Wallet or Google Wallet. This guide outlines the web-based authentication journey that enables users to receive and activate their digital pass securely.
The provisioning process is initiated when a user is invited to receive their digital pass via a QR code or URL. The journey includes authentication via either email or SMS.
Scan the QR Code
The Operator provides a QR code or URL (issued via email or printed) for the user to scan.
Scanning the QR code/using the link launches the elumo digital pass provisioning flow in the user’s browser.
Enter Mobile Number
The user is prompted to enter their registered email address mobile number to begin the authentication process.
The system checks if the provided details exist in the database:
✅ If valid: proceed to OTP verification.
❌ If not found: an error message is displayed, and the user is prompted to try again or contact support.
Tip: If the user details are not recognised, make sure the profile information is up to date.
Receive Authentication link or code
Depending on the selected authentication method:
Email: The user receives a secure email containing a temporary add to wallet link or OTP.
SMS: The user receives an SMS containing a secure temporary link or OTP.
This directs the user to the elumo pass provisioning page.
Add to Wallet
The user follows the steps to add the pass to their device.
If no credentials previously exist against the user, new credentials are generated and assigned to the pass
If credentials already exist (e.g. from a physical access card), the digital pass will use the same credentials.
The user must have a valid email address/mobile number stored in their CRM.
The entered contact details much match those on the user's profile.
The user must be synced to the elumo Platform.
